Why Landlords Should Go Above And Beyond For Their Serviced Accommodation Guests

Have you ever stayed in a serviced accommodation property and thought “wow, what an amazing experience I had”? Great short-stay experiences come down to the attention to detail serviced accommodation hosts include within their preparation and planning for guests. Landlords renting out their resort homes who also go above and beyond for their serviced accommodation guests know what it feels like to run a successful business, and have consistent bookings no matter the time of year.

It is all in the details, but the small details that can make the biggest difference when trying to impress your guests are not always shared by successful hosts, because why would they want to share their success? There is room for a select few great landlords to be the best of the best, as so many landlords are missing the obvious opportunities to make their serviced accommodation properties a memorable experience for their guests.

If you need more convincing as to why landlords should be going above and beyond for their serviced accommodation guests, take a look at the following points:

Why Choose Serviced Accommodation?

If you are yet to dive into the world of serviced accommodation or are losing hope with a lack of bookings, it is important to understand why people would choose to book short stays with private lanyards, rather than opting for a hotel stay. 

Look at it this way, if a family of 5 is staying in a hotel, they will be paying per person, and also paying more for extra rooms. On the other hand, if a serviced accommodation can offer a property with 5 rooms without charging power room, including amenities which allow them to also save money and cook from there, why would they opt for the more costly choice? Not to mention that with the correct preparation from the landlord hosting the serviced accommodation, they can have a more homely feel within these types of properties whilst visiting unknown cities and countries. Knowing that you already have a selling point for your serviced accommodation property is a starting point, but from here you must build and add more value for the best results.

The Benefits Of Great Experiences 

There are so many benefits to giving guests a great experience during their short stays within your property. Here are just a few of the most prominent ones:

Great Reviews – First of all, all landlords should understand the importance of reviews from guests, and great reviews can mean multiple bookings from new guests. Before booking, nearly all guests trust the reviews from visitors to gain reliability from the property they are hoping to stay in. Even one poor review from visits can make them stay away from your property, which therefore reduces your profitability. Being a great host and attending to any problems that visitors are facing can make or break a review, so make sure you stay attentive.

Repeat Visitors – Not only are repeated visits a sign that you are giving guests a valuable experience, but you can also ask guests to book straight through to your website which therefore avoids commissions being taken from the usual booking platforms you would advertise your properties on. You will be boosting profitability all around.

Builds Reputation – Many booking sites allow guests to see hosts’ portfolios, therefore if they have been established for a while or are classed as hosts with a great reputation, guests will automatically feel more inclined to book with you.

Reduces Problems – If you as a great landlord can provide short-stay guests with everything they need, they will be less inclined to cause problems such as damage to the property. Many landlords find themselves seeking landlord legal advice due to tensions with guests that have caused damage or disturbed neighbors but giving them exceptional service can minimize the risk of such events happening.

Essentials To Include In Your Serviced Property  

If you are looking to start becoming the best host for your serviced accommodation guests, consider implementing the following within your overall service:

Amenities

We can not stress the importance of amenities enough when hosting serviced accommodation properties. Your property might be the most luxurious, stunning, and cost-effective property within an area, but if you are not able to offer the amenities that your guests are seeking then you will not win the bookings over. Make sure that you offer amenities such as washing machines, kitchen supplies to cook, toiletries, and also emergency supplies such as first aid kits. 

This is just the bare minimum, but some hosts forget even the smallest details such as cutlery! Ensure that you have everything ticked off your checklist, and be prepared to replace or provide amenities at the guest’s request if it is something you can bring within a few hours.

Advise On The Area 

Typically, guests who are having a short stay somewhere will be visiting a new city or town they have yet to know much about. If you can offer guests your recommendations if you are familiar with the area, that will go a very long way. For example, you might contact your guests before their stay and ask what places they were hoping to visit during their stay. You should advise on cost-effective visits they can take, or if they are looking to splash out you might advise them on the best restaurants from your own experience. Feeling like they have a virtual advisor for their stay is just an added benefit that will cost you nothing as a host, but will add value to their stay. 

Surprise Treats

If guests are booking for special occasions, it would be especially good for you to provide goodie bags for their stay. This might be something as simple as preparing balloons for the guests when they let you know they are staying for a birthday, or potentially if people are staying for an anniversary you may add a bottle of prosecco. Small details such as these can mean a lot to guests, leading to recommendations for their friends and family to stay, as well as repeat visits for further occasions.

Contactless Check-Ins

A key component to providing guests with a great stay is to give them a seamless check-in. This can be done by providing them with keyless entry, meaning the landlord does not need to commute to let guests in, and guests can quickly enter the property stress-free. There are many ways to add a keyless entry into your properties, so do your research into the most reliable businesses providing it in your area.

Regular Cleaning 

The final and most important service that you should be provided with no exceptions is a regular cleaning service. If your property is not getting a deep clean after each guest’s stay you are already doing things wrong. Make sure you ask guests who are staying longer than 3 days if they would like a freshen-up clean, as this will benefit both the guests and also you as the landlord to highlight any problem areas.

Bottom Line 

Overall, going above and beyond for your guests when managing properties as a serviced accommodation is guaranteed to get you the bookings and referrals all business owners would want. Make a conscious effort to go above and beyond for your guests, whilst maintaining a personable and professional approach when dealing with your guests.

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